Privacy Policy
Effective Date: March 31, 2026
At Santa Barbara Cleaning Service LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us — whether through our website, by phone, or when receiving services at your location in Santa Barbara, Montecito, Goleta, or Summerland, California. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, mailing address, and payment details.
- Service Information: Details related to cleaning services requested, appointment dates, property information, and customer preferences.
- Location Information: Service address and property details needed to fulfill your cleaning appointment.
- Website Usage Information: IP address, browser type, operating system, and pages accessed (collected through cookies and analytics tools).
- Communications: Records of emails, text messages, or phone calls between you and our team.
2. How We Use Your Information
We use your information for the following purposes:
- To schedule, manage, and provide cleaning services at your property.
- To contact you regarding appointments, confirmations, invoices, and service updates.
- To process payments securely through our payment processors.
- To improve our website, services, and overall customer experience.
- For internal record-keeping, billing, and legal compliance.
- To send promotional offers and service updates (you may opt out at any time).
- To respond to your inquiries and customer service requests.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information with trusted third parties only in the following situations:
- With service providers assisting with billing, scheduling, booking management, and customer support (such as our online booking platform).
- With payment processors to complete transactions securely.
- When required by law, legal proceedings, or to protect our legal rights.
- To prevent fraud, abuse, or violations of our terms of service.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through secure, encrypted payment processors and is never stored directly on our systems. However, no data transmission or storage system is 100% secure. We encourage you to take precautions when sharing sensitive information online.
5. Your Privacy Rights (California Residents)
As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect, use, and share about you.
- Request the deletion of your personal information, subject to legal and business requirements.
- Opt out of the sale of your personal information (we do not sell your data).
- Access and update your personal information at any time.
- Not be discriminated against for exercising your privacy rights.
- Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in Section 10 below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand website traffic and user behavior. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
7. Text Messaging and SMS Communications
If you provide your phone number and consent to receive SMS messages, we may send you appointment reminders, booking confirmations, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or contacting us directly.
8. Third-Party Links
Our website may contain links to third-party websites, including our online booking platform. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or other communication channels. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
Santa Barbara Cleaning Service LLC
7 West Figueroa Street, Suite 220
Santa Barbara, CA 93101
Phone: (805) 979-7004
Email: info@santabarbaracleaningservice.com